Refund policy

At linea nouva, we want you to be satisfied with your purchase. If you are not completely satisfied, you may have the right to cancel your order and return the goods in accordance with applicable UK consumer law.

Your Right to Cancel

For most goods purchased online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

How to Request a Return

To request a return or cancellation, please contact us:

Email: contact@linea-nouva.shop
Phone: +44 7985 470036

Please include your order number and clearly state that you would like to cancel or return your order.

Condition of Returned Items

Customers may handle goods as reasonably necessary to establish their nature, characteristics and functionality. If goods have been handled beyond what is necessary, the refund may be reduced to reflect any resulting loss in value where permitted by law.

Refunds

Once the returned goods have been received, we will process the applicable refund within the timeframe required by law.

For eligible cancellations, the refund generally includes the cost of standard delivery. Additional costs for an upgraded delivery option do not have to be refunded beyond the standard delivery cost.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, not as described, or does not meet the required consumer standards, please contact us as soon as possible.

Your statutory consumer rights remain unaffected by this policy.

Exceptions

Certain products may be excluded from the standard cancellation right under applicable law, including certain personalised, perishable, sealed hygiene-sensitive, or other exempt goods.

Contact

linea nouva
Cloaked Wing Ct
Tours England EC1Y 8SY
United Kingdom

Email: contact@linea-nouva.shop
Phone: +44 7985 470036